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FAQs

Q: Where can I find the Default Code for my 1500iEURD padlock ?

A:

The preset combination will be a series of four arrows which will look like the example code below (the preset combination is different for each lock):
←
↑
→
↓
The preset combination is in the plastic drawer at the back of the packaging.
 

Q: Where can I find the instruction sheet of my Select Access Key Lock Box?

A:

'- 5400EURD Medium key lock box Select Access® - with shackle - Instruction Manual
- 5401EURD Medium key lock box Select Access® - wall mount - Instruction Manual
- 5401EURDCRM Medium key lock box Select Access® - wall mount - Instruction Manual
- 5403EURD Extra large key lock box Select Access® - wall mount - Instruction Manual
- 5404EURD Small key lock box Select Access® - wall mount - Instruction Manual
- 5412EURD Large key lock box Select Access® - wall mount - Instruction Manual
- 5414EURD Large key lock box reinforced security - Select Access® - with shackle - Instruction Manual
- 5415EURD Large key lock box reinforced security - Select Access® - wall mount - Instruction Manual
- 5425EURD Medium light up dial key lock box Select Access® - wall mount - Instruction Manual
- 5426EURD Extra large certified key lock box Select Access® - wall mount - Instruction Manual
- 5428EURD Extra large certified key lock box Select Access® - wall mount - Instruction Manual
- 5441EURD Bluetooth Key Lock Box - Select Access® Smart - wall Mount - Instruction Manual
 

Q: My fire resistant product looks plastic - how can it be safe in a fire?

A:


The plastic parts on the inside and outside of our Master Lock fire resistant product assist in the fire-protective process.
Our Master Lock fire resistant security chests have an outer coating and key-lock guard, which will usually melt in the event of a fire. This helps to seal the exterior/interior of the product in the process, ensuring an airtight seal to keep the heat out, and interior cool so your possessions remain protected.

The interior plastic lining on our Master Lock fire resistant products allows us to build in interior features which allow you to better organize its content.
During a typical fire, the interior of your fire resistant product will not get hot enough to damage this special liner. And, this liner allows the humidity usually found in most fire-resistant products, to dissipate better - reducing the moisture in your unit during day to day use.


During a typical fire, the interior of your fire resistant unit will not get hot enough to damage this special liner. And, this liner allows the humidity usually found in most fire-resistant units, to dissipate better - reducing the moisture in your unit during day to day use.

Q: What extra steps should I take to deter theft using my safe product?

A:

Depending on the Master Lock safe model you select, it will provide a varying level of security for its contents. Master Lock fire and water resistant Security Digital Combination Safe or Alarm Safe provide protection and security from theft, fire and flood. Master Lock Keyed or Digital Combination Safes as well as Compact Safes provide theft protection.

However, no safe is theft-proof. With the right tools, skill and time, any safe can be opened. For greater security and additional protection against theft:

- Always keep your safe closed and locked when not in use.
- Do not share your code/combination, or keep them near the safe.
- Do not tell anyone where the safe is located (except the fire department in the event of a fire).
- Do not put the empty safe carton out with your trash. Cut it into pieces and discard.
- Place your safe with the hinge away from the wall and the door opening next to the wall. This makes it harder to pry the door open.
- If possible, conceal your safe.
- You may bolt your safe to the floor or wall, depending on the model you've selected.

Q: How do I bolt down my fire resistant chests?

A:

For added security we advise you to bolt down your fire resistant chest. Bolting down your fire resistant chest will not affect its fire resisting properties. However your chest will not be water resistant once it is bolted down. The ETL verified water resistance claim applies to product prior to the application of a bolt-down kit.

A bolt down kit is available for purchase, please contact our helpline for more information.

 

Q: How are security levels set?

A:

The security scale of our padlocks is based on several tests carried out in our Master Lock laboratory. The levels can help our consumers choose from the wide range of padlocks we offer. Depending on the value of the assets that need to be secured and the exposure to possible attacks, our consumers can choose between a high, medium or low security level product.  Each security manufacturer have there own security scales which may not be like for like.

Q: The wheels of my padlock are hard to turn, what can I do?

A:

For wheels that are hard to turn, we recommend using a WD40 solution for cleaning or washing the moisture out of a padlock but a good lubricant needs to be applied afterwards.

Q: The Wheels of my padlock are hard to turn, what can I do?

A:

For wheels that are hard to turn, we recommend using a WD40 solution for cleaning or washing the moisture out of a padlock but a good lubricant needs to be applied afterwards.

Q: How do I change the battery on my Biometric Padlock?

A:

View instructions or instructional video on how to change the battery on your 4901EURDLH Biometric Padlock.

Q: I lost both keys to my Master Lock lock (non padlock). Now I'm unable to get some important items out of storage. What should I do?

A:

If you recorded the key number, you may be able to get replacement keys from a hardware store or locksmith. If you didn't record the number, contact a locksmith to remove your lock.

Please note there will likely be a fee for this service.

Q: I can not open my 1500iEURD padlock, what should I do ?

A:


It may be possible that the lock is set to "no" combination. Please try resetting the lock again by following the instructions below:

  1. Place lock in the open position.
  2. On the back of the lock, slide the reset lever into the “up” position.
  3. Insert the shackle into the lock and squeeze firmly twice to “clear” it.
  4. Pull up on the shackle to open the lock.
  5. Enter your new combination.
  6. On the back of the lock, slide the reset lever into the “down” position.
  7. Insert the shackle into the lock and squeeze firmly.
  8. The lock will now open with the new combination.

Q: How do I add fingerprints to my padlock?

A:

View instructions or instructional video for how to add your fingerprints and additional user fingerprints on your 4901EURDLH Biometric Padlock. You can add up to 10 fingerprints to enable sharing access with family, friends, or employees in a home, school or business environment.

Q: The centre button of my 1500iEURD is stiff and gets stuck, how can I open my padlock ?

A:


The 1500iEURD lock is sensitive and reads all movements; certain types of touch seem to work better for some users to help ensure the correct combination is entered.
Please try these suggestions:

  1. Give the shackle two quick squeezes to "clear" it rather than two slow, deliberate squeezes.
  2. In a quick manner, allow the button to move back to center mostly on its own, without over-guiding it.
  3. Don’t allow the button to bounce past the center position or it will read the adjacent position as part of the entry.

Q: My key no longer turns, what can I do?

A:

 
Your product is equipped with a disc cylinder which has the particularity to bring more security against picking. However, in order to insert your key into the cylinder, it is necessary that all the disks are perfectly aligned and that the key is fully inserted into the cylinder before turning it.
We invite you to try this on your Master Lock product and contact us if the problem persists.

Q: I set a personal combination to my lock, but I cannot remember it, how do I open my lock?

A:

For security purposes, the only way to open the lock is to use the combination. Resettable combination locks have a combination that is assigned by the owner of the lock. Therefore, Master Lock does not have record of the combination that the owner set.

Q: How do I obtain the Activation Code for my Bluetooth Smart 4400 or 4401 padlocks?

A:

To locate the lock's Activation Code on the instruction sheet included in the lock packaging:

  1. Remove the instruction sheet from the box packaging.
  2. The Activation Code is located on the upper left side of the instructions.

Q: If my lock is broken, should I repair or replace it?

A:

For personal safety and security, you should always replace your broken lock with a new one.

Q: Where can I find the instruction sheet of my Master Lock product?

A:

- Small portable combination lock box: P005CEURBLKHRO instruction manual
- Safe Space™: 5900EURD/5900EURDWHT instruction manual

-Digital Combination Lock Box: P008EML instruction manual

-Fire and Water resistant Security Chest with key lock:  H0100EURHRO/L1200/LCHW20101/LCFW30100/LFHW40102 instruction manual
- Fire and Water resistant Security Digital Chest: CHW30300EURHRO/FHW40300EURHRO instruction manual
- Security Chest: L1200/LCHW20101/LCFW30100/LFHW40102 instruction manual
- Keyed Safe: X031ML instruction manual
- Digital Combination Safe: X041ML/X055ML/X075ML/X125ML instruction manual
- Compact Safe with cable: PP1KML instruction manual
- Quick Access Compact Safe: MLD08E/MLD08EB instruction manual
- Fire and Water resistant Security Digital Combination Safe: LFW082FTC/LFW123FTC/LTW123GTC/LFW205FYC/LTW205GYC instruction manual
- Fire and Water resistant Security Digital Combination Alarm Safe: LFW205TWC instruction manual
- Digital Security Safe: T6-331ML/T8-331ML/T0-331ML instruction manual
- Digital Depositary Safe: DH-074E/DH-109E/DH-134E instruction manual
- Drop Slot Safe: UC-025K/UC-039K instruction manual
- Card Swipe Safe: HO60ES/HL100ES instruction manual
If you need further help using your product, please do not hesitate to contact us. 

Q: How do I bolt down my Master Lock Safe?

A:

 

If you need further help using your product, please do not hesitate to contact us.

 

Q: I've lost the combination to my "Set-Your-Own" combination 2 wheels lock. How can I get it?

A:

For security purposes, the only way to open the lock is to use the combination. Resettable combination locks have a combination that is assigned by the owner of the lock. Therefore, Master Lock does not have record of the combination that the owner set. 

Q: My lock was difficult to open, and it had to be cut off. Will Master Lock replace my lock?

A:

All Master Lock padlocks are warranted to be free from mechanical defects for the life of the product. If a mechanical defect occurs, we will replace it free of charge. See Master Lock product warranty.

Q: How do I locate the preset combination for the 1500iEURD and then reset the combination?

A:

The instruction sheet is located inside the packaging, in a drawer behind the plastic card. Use a pair of scissors to cut through the packaging and access the leaflet. The preset combination code is located on the upper right side of the instruction sheet.

To set your own combination:

  1. You can set your combination to any pattern of any length. For extra security, it is best to create a longer combination
  2. using several of the up, down, left and right positions. FOLLOW INSTRUCTIONS EXACTLY!
  3. Dial the combination to open the lock. Keep the lock open.
  4. On the back of the lock, use a pointed object to slide the reset lever into the "up" position (toward the "R").
  5. SQUEEZE THE SHACKLE FIRMLY TWICE TO CLOSE THE LOCK AND "CLEAR" IT.
  6. Pull up the shackle to open the lock.
  7. Enter your new combination. Write your new code down in a safe place.
  8. SLIDE THE RESET LEVER DOWN.
  9. Insert the shackle into the lock and squeeze firmly.
  10. Your lock will now open with the new combination.

To reset the combination again, repeat steps 1 - 8.
Remember to squeeze the shackle firmly toward the lock twice and release to "clear" the lock each time before opening it.

Q: My lock was difficult to open, and it had to be cut off. Will Master Lock replace my lock?

A:

All Master Lock padlocks are warranted to be free from mechanical defects for the life of the product. If a mechanical defect occurs, we will replace it free of charge. See Master Lock product warranty.

Q: How can I fix a Master Lock padlock that only opens occasionally or is difficult to open?

A:

Watch our lock maintenance video or view our Care & Service guide. If your lock still does not function properly, it may be defective. Refer to our Warranty Information to find out how to obtain a replacement lock.

Q: I set a personal combination to my padlock, but I cannot remember it, how do I open my lock?

A:

For security purposes, the only way to open the lock is to use the combination. Resettable combination locks have a combination that is assigned by the owner of the lock. Therefore, Master Lock does not have record of the combination that the owner set.

Q: How can I obtain my lost combination when my lock is attached to my locker, bike, cabinet, etc.?

A:

For security reasons Master Lock will not provide lost combinations if the lock is attached to anything.

Q: How do I change my preset combination code?

A:

View instructions or instructional video on how to change your combination on your 4901EURDLH Biometric Padlock.

Q: My lock was difficult to open, and it had to be cut off. Will Master Lock replace my lock?

A:

All Master Lock padlocks are warranted to be free from mechanical defects for the life of the product. If a mechanical defect occurs, we will replace it free of charge. See Master Lock product warranty.

Q: How do I set or reset the combination on a "Set-Your-Own" combination padlock model 175EURD?

A:

To set your own combination: (REMEMBER: Combination can only be set when lock is open.)

  1. INSERT ‘reset’ tool (A) (enclosed in package) in hole on side of lock.
  2. PUSH key in and TURN key 90° in either direction (key automatically stays in this position). Failure to exert force while pushing key in will result in a failed attempt to set or reset combination.
  3. SET wheels (B) to desired combination.
  4. TURN and remove reset tool. Lock is now set to new combination. BE SURE TO RECORD YOUR SECRET COMBINATION.

To Lock: SCRAMBLE the wheels and CLOSE the shackle.
To Reopen: DIAL your secret number and DEPRESS shackle.

Q: What is the difference between Grade 1, Grade 2, and Grade 3 door hardware?

A:

The ANSI grading system denotes the durability and security level of the lock.

  • Grade 1: These commercial-quality locks are recommended for heavily trafficked commercial buildings.
  • Grade 2: These locks are recommended for heavy residential and light commercial use.
  • Grade 3: These locks are recommended for standard residential security.

Q: I've forgotten the combination to my standard dial combination lock. How do I obtain the combination for personal use?

A:

A) My lock does not have a serial number:

To provide enhanced long–term security, Master Lock has discontinued imprinting a serial number on the lock body on combination locks sold through retail locations. For greater convenience, we encourage consumers to store their combination at our secure website, Masterlockvault.com, which is easy to use and offers 24/7 access. Unfortunately, we are unable to provide combinations for non–serialized locks. Please see examples of a serial number if you are unsure if your lock features one.

B) My lock has a serial number:

Please send your request to aftersalesmle@master-lock.fr and provide model and serial numbers.

Store your combination at Masterlockvault.com - a FREE service from Master Lock! The Master Lock Vault provides a safe & convenient place to store all of your confidential data for quick & easy access from your PC, iPhone, or any other mobile devices!

Q: I used my padlock outside and it deteriorated very quickly, can I get it replaced?

A:

You can review the use of your padlock that Master Lock recommends through the product page. Unfortunately, Master Lock will not replace the product due to an incorrect use.

Q: How do I operate my Storage Security Product?

A:

Please refer to your product's instruction manual.
- Small portable combination lock box: P005CEURBLKHRO instruction manual
- Safe SpaceTM: 5900EURD/5900EURDWHT instruction manual
- Digital Combination Lock Box: P008EML instruction manual
- Fire and Water resistant Security Chest with key lock: H0100EURHRO/L1200/LCHW20101/LCFW30100/LFHW40102 instruction manual
- Fire and Water resistant Security Digital Chest: CHW30300EURHRO/FHW40300EURHRO instruction manual
- Keyed Safe: X031ML instruction manual
- Digital Combination Safe: X041ML/X055ML/X075ML/X125ML instruction manual
- Compact Safe with cable: PP1KML instruction manual
- Quick Access Compact Safe: MLD08E/MLD08EB instruction manual
- Fire and Water resistant Security Digital Combination Safe: LFW082FTC/LFW123FTC/LTW123GTC/LFW205FYC/LTW205GYC instruction manual

- Fire and Water resistant Security Digital Combination Alarm Safe: LFW205TWC instruction manual

- Digital Security Safe: T6-331ML/T8-331ML/T0-331ML instruction manual
- Digital Depositary Safe: DH-074E/DH-109E/DH-134E instruction manual
- Drop Slot Safe: UC-025K/UC-039K instruction manual
- Card Swipe Safe: HO60ES/HL100ES instruction manual
If you need further help using your product, please do not hesitate to contact us.

Q: I lost the keys for my Master Lock padlock. Can I get replacement padlock keys?

A:

You can securely store your combination or key number with us so that you never lose it. If you lose your key, the number can be used at a locksmith or a hardware store for a new one.

If you still have a physical key, you should be able to get it duplicated from a local hardware store or locksmith. If you don’t have a key to reference, then another option is knowing your key number to place a special order via a authorized distributor.

If both are not an option, then contacting a locksmith to open or remove your lock would be your resolution.

Q: I bought a TSA-accepted padlock that has been cut during my travel, how can I get a new product?

A:

We appreciate your feedback and apologize for your inconvenient experience with this product. Indeed, your padlock is a TSA-accepted model so it is likely that the TSA screener may not have been adequately trained to recognize the red and white diamond logo on the lock.
We can submit a notice to the TSA and we would like the following information to complete the claims process.
These infomation will be sent to our licensor, Travel Sentry, and they will address the incident with the screener authority at the airport where the lock was cut.
• Date of travel:
• Name of departure airport:
• Airline, flight #, time of flight:
• Did the TSA place a "Notification of Baggage inspection" inside the bag (Y/N):
We would also like to replace the lock for you, so please confirm the model by number or photo.

Q: I have lost my padlock instructions, what should I do?

A:

Instructions are available on our website www.masterlock.eu on the product page.

Q: How do I delete fingerprints from my padlock?

A:

View instructions or instructional video on how to delete your fingerprints on your 4901EURDLH Biometric Padlock.

Q: How are security levels set?

A:

The security scale of our padlocks is based on several tests carried out in our Master Lock laboratory. The levels can help our consumers choose from the wide range of padlocks we offer. Depending on the value of the assets that need to be secured and the exposure to possible attacks, our consumers can choose between a high, medium or low security level product. Each security manufacturer have there own security scales which may not be like for like.

Q: My 1590EURD padlock dial is very hard to turn, what should I do ?

A:

The 1590EURD dial is sometimes more difficult to turn upon first use and loosens up after several full rotations. If it continues to prove difficult to turn after several rotations, please contact us.

Q: How do I set or reset a Master Lock combination padlock that has a resettable "Set-Your-Own" combination? I would like to reset the lock to a different combination, but have lost the instructions for this. Can you help me?

A:

Click on the PDF below that matches your lock model number for instructions on how to change/reset the combination:

Note: Once the lock is set, there is no way to open it without the combination. Please make sure you record your new combination in a safe place.

Store your combination at www.masterlockvault.com - a free service from Master Lock! The Master Lock Vault provides a safe & convenient place to store all of your confidential data for quick & easy access from your PC, iPhone, or any other mobile devices!

How-To & Instructional Videos

Master Lock 1500iEURD Combination Padlock Introduction

Master Lock Excell Padlocks Introduction

Downloads & Related Information

6121 ProSeries® Padlocks Sell Sheet

878 and 975 Padlocks Sell Sheet

Cargo Security Warning Sheet

Cargo Security Warning Sheet

PushKey™ portable keyed padlock Sell Sheet

S-Series Padlock Sell Sheet

S-Series Padlock Sell Sheet

S30 Series Padlock Sell Sheet

Safety Lockout Padlock Maintenance

Safety Lockout Padlock Maintenance

Customer Experiences

"I lost the key to my Master Lock padlock keeping my flagpole lowering mechanism locked. I decided that I would go down to my local hardware store and borrow their bolt cutters. I BROKE THEIR BOLT CUTTERS trying to cut the lock! Haha! Talk about one tough lock!"
— Chris @ Council Bluffs, IA   Full Story
"Back in 1975, when my mom went to Cajon High School, she used a Master No. 3 padlock for her locker. Well what do you know, 33 years later I find myself at her old school, and her padlock is STILL there, battered and rusty, but still holding strong! My mom even kept the old key and decided to let me try it. 33 years of weather, vandals, custodians with bolt cutters and rust just had no effect on this lock, it popped right open! What's more, I continued to use her old padlock throughout my years at Cajon High and it NEVER let me down. I still have it now! Master sure got it right with their laminated padlocks."
— Hunter @ Phelan, CA   Full Story
"They tried to pry,cut,and hammer your #175 Lock off the door but were unsuccessful. The shackle bent out of shape but did not open. They finally gave up!"
— Pete @ Florence, SC   Full Story
"One of our No. 176 locks received at least two rounds from a shotgun. We figure one round with Double 00 buck and another with bird shot. After two darn near point blank shots the lock is no longer usable via the combination or the key override. But your lock held tight!! I never thought that our locks would be put under such stress."
— Michael @ Missoula, MT   Full Story
"I recently bought a Master Lock Laminated Steel padlock due to the recent locker break ins at school, where some combination locks were broken with some kind of blunt object. They tried to smash it open with what looks like a hammer or some sort of other object. Four other lockers got broken into and stuff was stolen, but mine was the only lock that stood strong!"
— brad @ bay city, MI   Full Story
"I live on a Lake and own a boat shed for my equipment worth large amounts of money. I had a MasterLock Pro Series 6321 High security Padlock on the door, and it prevented two attempts at burglary. Thank you Master Lock!"
— Jack @ Petoskey, MI   Full Story
"Your Master Lock door security bar is the ONLY thing that stopped a criminal from entering my hotel room through a sliding glass door in Lucea, Jamaica! Thanks to you, I was spared a horrific, and very possibly deadly, experience. It is the wisest $18.95 I have ever spent, and I will never again travel without it. Because of you, I returned safely to my family and wonderful life. I am grateful beyond words."
— Carolyn @ Franklin, TN   Full Story
""
— Ward @ Brandon, MB   Full Story
"Many people buy insurance hoping they'll never need to use it. In some ways, my purchase of your Model #6121 was similar. Your product exceeded my expectations in that it truly prevented loss of my property. While I "hoped" my property wouldn't be stolen, your lock "made sure" that it wasn't."
— David @ Janesville, WI   Full Story
"Someone tried to break in my locker while I was at a gym today. But the thief could not break my Master Lock combination padlock. Even though the padlock had been damaged heavily, it saved my stuff, including my wallet and keys, from the bad guy."
— Takayoshi @ San Pedro, CA   Full Story
"While looking at the damage, I noticed that the Door Bar was still in place, holding the front door closed. As a result of impact damage, even though the front door was pushed inward, the bar held its ground, caving in a portion of the porch floor. The bar is undamaged and still in use!!!! Thanks for such a great product!!!!!"
— Timothy @ Elida, OH   Full Story
""
— Robert @ Maitland,    Full Story
"The decks were stacked against our Master M5EURD EXCELL padlock the when at 5 AM, the security cameras picked up a team of five baddies descending on Boreham’s Kyalami Liquor Store in Gauteng, South Africa."
— Stiaan @ Cape Town,    Full Story
"...as I write this,I have that lock sitting on my desk with part of the shipping container door still attached to it!!! It was so hard to open the lock that they cut the container open around it. I'm upset that I was burglarized, but smiling at the same time as I picture these fools beating on this lock till blue in the face only to have to start over with plan B. I would have paid to watch them in the middle of the California desert (115 degree heat) beating on that lock! Thanks for letting me share my story."
— JAMES @ glendale, CA   Full Story
""
— Larry @ Norcross, GA   Full Story
"I have a Master padlock that my Grandfather gave me. He told me a story about how during the Depression his father went out and bought this lock to stop a thief from stealing gas from his garage. If you ask me a lock that still works after being used for about 70 years is one lock that is Tough Under Fire!"
— Michael @ Erie, PA   Full Story
"we recently had a vehicle drive thru/under our iron double gate. we 2 - 25' gates that are locked together with a Master lock. The vehicle crashed thru the gates at a high rate of"
— Keith @ St. LOuis,    Full Story
"We had a warded Tough Under Fire steel laminated padlock (No. 22) that we've used up at our camp. Over the years it has gotten burnt, rusted, and frozen but it held up great and still works fine."
— Kirk @ Bangor, ME   Full Story
"An attempt was made to drive off with Gods Ministy 2020s Food Cooking Rig that we use for our Street Ministry to feed the homeless in various areas of Southeast Texas."
— Kevin @ Santa Fe,    Full Story
""
— Matt @ West Simsbury, CT   Full Story
"There was a major break in at my Storage unit location...30 Storage units were broken into when the locks on the units were cut with a bolt cutter."
— Gary @ Marietta, GA   Full Story